Returns & Exchanges
At Soko Glam, we want you to love your skin and your routine, which is why we offer a 30-day return window for products that don't meet your expectations. If you are not completely satisfied with your purchase, we are here to help you find a better match or provide a refund.
Check Eligibility
Ensure your items are in their original packaging and were purchased within the last 30 days; please note that final sale items and sets are not eligible for return.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back and receive a prepaid shipping label.
Pack and Ship
Securely pack the items in their original box if possible, attach the prepaid return label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing