Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking details. Standard shipping usually takes 3-5 business days within the continental U.S.
What is your return policy?
We want you to love your glow! If you are not satisfied with a product, you can return it within 30 days of purchase for a refund or store credit, provided at least 50% of the product remains.
Are your products authentic?
Absolutely. We work directly with brands in Korea to ensure every product we sell is 100% authentic and curated by our team of experts.
Do you ship internationally?
Yes, we currently ship to over 50 countries. Shipping rates and delivery times vary by location and will be calculated at checkout.
How do I know which products are right for my skin type?
We recommend taking our Skin Quiz or checking the 'Skin Type' filter on our shop pages. You can also reach out to our Skin Concierge for personalized recommendations.
What should I do if my package is missing or damaged?
Please contact our customer support team within 48 hours of delivery with your order number and photos of any damage so we can resolve the issue immediately.